First Time Using CCA

[Chuan Liu]

Hi,

I am trying to use CCA. When I connect to a preconfigured UC540 and attempted to make configuration changes, for instance, clicking Telephony/Region, a popup window comes out saying "The voice system has not been initialized." Will this erase the current configuraion if I click "OK" to initialize the system?

Thanks.

[Steven DiStefano · Accepted solution]

The Telephony Setup Wizard (TSW) requires a factory default configuration to run.  If you are new, you should use it.

While it is quite possible to configure an entire system in what we call 'expert mode', which is knowing where to go in those drawers on the left frame of CCA and configuring each area, once you change anything, then TSW wont run unless you restore it to factory default (CCA Maintenance drawer supports that too).

I think the first time you touch a UC 500 system in expert mode, it will ask you for Local and number of digits, or something similar.  That what your seeing?

You should probably start with TSW first.

I wrote a lab on a typical install using it (and then expert mode after that cause you cant do everything in TSW)

Look for Lab 25 here:

https://supportforums.cisco.com/docs/DOC-9836

[Chuan Liu]

Thanks.

My system has been programmed via CLI. I was learn to use CCA.

Cheers.

[Steven DiStefano]

Then if you want to learn, factory default it and start over, because we dont support CLI with CCA :-)

[Chuan Liu]

Hi Steve,

The system is in production use. I cannot default it.

So I cannot use CCA on that?

Best regards.

[Steven DiStefano]

correct.   you cannot.

Buy anothert one for your lab and play with that.  :-)

Dont learn on your production system.