FXO does not work incoming or outgoing

[Jose Carlos Silva]

Hi all,

I have an CME with 8.5 release and I inserted an VIC2 - 4FXO.

I configured the FXO Port as below:

voice-port 0/0/0
trunk-group ALL_COT
supervisory disconnect dualtone pre-connect
cptone PT
timeouts initial 5
timeouts interdigit 7
connection plar 201
caller-id enable

dial-peer voice 100 pots
corlist outgoing chamada-emergencia
description ** Outside Calls **
destination-pattern 6..
port 0/0/0
forward-digits all

Every time I tried to make a call I receive busy tone and when I see the status of the port I see:

Foreign Exchange Office 0/0/0 Slot is 0, Sub-unit is 0, Port is 0
Type of VoicePort is FXO
Operation State is DOWN
Administrative State is UP
The Last Interface Down Failure Cause is Administrative Shutdown
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 128 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is plar
Connection Number is 201
Initial Time Out is set to 5 s
Interdigit Time Out is set to 7 s
Call Disconnect Time Out is set to 60 s
Power Denial Disconnect Time Out is set to 1000 ms
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for PT

Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None

Caller ID Info Follows:
Standard BELLCORE
Caller ID is received after 1 ring(s)
Translation profile (Incoming):
Translation profile (Outgoing):
lpcor (Incoming):
lpcor (Outgoing):

Voice card specific Info Follows:
Signal Type is loopStart
Battery-Reversal is enabled
Number Of Rings is set to 1
Supervisory Disconnect is dualtone pre-connect
Answer Supervision is inactive
Hook Status is Off Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Out Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 65 percent
GuardOut timer is 2000 ms
Minimum ring duration timer is 125 ms
Hookflash-in Timing is set to 600 ms
Hookflash-out Timing is set to 400 ms
Supervisory Disconnect Timing (loopStart only) is set to 350 ms
OPX Ring Wait Timing is set to 6000 ms
Secondary dialtone is disabled

Operation stus DOWN; also when I do hut and no shut the voice port stays on DORMANT status and the I receive the message:

Apr 20 14:47:10.671: %LINK-3-UPDOWN: Interface Foreign Exchange Office 0/0/0, changed state to operational status down due to cable removal

Can you help on this, why my FXO is not working?

Even when I call the the line the line rings but on the CME the extension plar does not start ringing.

My country is PORTUGAL.

Best Regards,

Jose Carlos Silva

[David Trad]

Hi Jose,

Firstly is this a UC-500 based CME? I am not aware of a 8.5 version for the UC-500 unless this is a pre-production release, as far as I am aware the UC-500 is only supported up to 8.1 at this stage.

It would also be good if you could provide a copy of your running configuration (With sensitive data removed like usernames and or passwords and peoples names and numbers), this will help us in understanding the system configuration.

It also seems that the system has not been configured with CCA as there are no identifying markers in the configuration you posted that would indicated this was a CCA build, which leads me to think that this is a CLI build right??

I am personally not very ofay with the Portugal carrier setup so I best not post up a configuration of what the Voice-Port looks like as it might not be compatible with your local carrier, but I am curious as to why your FXO ports start at 0/0/0 typically on a UC-500 system they would start at 0/1/0 as the first 4 voice ports are normally reserved for FXS (Unless of course this is different for your region), which again makes me wonder if this is a UC-500 system or maybe an ISR (2800 series or above)??

Please post up your configuration it will help out a tremendious amount.

Cheers,

David.

[Nathan Compton]

I noticed your signalling type for the FXO is Loopstart.  I've done some research, and every case I can find on the error shows that there was a ground-start line connected to the FXO.  Are these loopstart or groundstart?

Adam Compton

[Jose Carlos Silva]

Hi guys, thanks for your help. I found the problem in the meantime; I don't no how but the card was not well seated. The cme saw the card but not all the contacts where ok. I removed the card and inserted again and everything start to work fine.

Thanks all for your help.

Best Regards,

José Carlos Silva

[David Trad]

Hi Jose,

Can you please mark this thread as "Answered" if you can please, this way it helps people how who are doing searches for this type of problem, makes it easier to scour through the plethora of threads potentially for this same issue.

Cheers,

David.

[REUBEN E MBOJE]

Guys, I have the same issue for almost a week now. I tried to unplug and replug the card, I tried to plug the FXO card into different EHWIC slot, I tried to replace the FXO, I tried to blow

the FXO card using a brower but still the card has Operation State is DOWN

[paolo bevilacqua]

REUBEN E MBOJE wrote:
Guys, I have the same issue for almost a week now. I tried to unplug and replug the card, I tried to plug the FXO card into different EHWIC slot, I tried to replace the FXO, I tried to blow 
the FXO card using a brower but still the card has Operation State is DOWN

Already asked in another thread, please do not open duplicates.