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Community Member

Greeting message

Hello,

is it possible to setup a greeting message "Welcome to XXXX please wait all lines are busy" while all lines are busy and have the busy phone rings as soon as it is free again ? A kind of waiting message for the caller. In AA, it seems that we have only scripts where the caller has to press keys.

I am using a UC520W 2BRI.

Thanks,

BR

Stephane

1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Re: Greeting message

Hi Stephane,


This is certainly possible and very easy to configure using the latest CCA 2.0.1. It is called "Basic Automatic Call Distribution", or BACD. More information on:

https://supportforums.cisco.com/docs/DOC-9731

Thanks,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

3 REPLIES
Community Member

Re: Greeting message

Hi Stephane,


This is certainly possible and very easy to configure using the latest CCA 2.0.1. It is called "Basic Automatic Call Distribution", or BACD. More information on:

https://supportforums.cisco.com/docs/DOC-9731

Thanks,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

Community Member

Re: Greeting message

thanks, I will read and try.

Stéphane

Community Member

Re: Greeting message

OK it works perfectly. Just need some nice voice for message translation in french !

Thanks very much.

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