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New Member

Help with Progaming Soft Keys for SPA509

Hello all, I'm a new entry level tech for a small voip provider.   We have a bunch Cisco SPA509 phones out in the field and I've been tasked with progamming some soft keys that use * codes. 

Right now I'm starting at very beginning (level 0).  I can login to the web gui of the phone, I go to Voice>Phone> tab.  Scroll to the bottom, Programmable Softkey Enable = Yes.  


In the connected key list I have:  hold|1;endcall|2;xfer|4;toggle;


I'd like to have slot 3 of this list to be *6 to send to a parking lot (which is handled by the pbx).   

If I press *6 on the dial pad, it works.  However, if I try to use a speed dial *6 (which I used an empty line key for testing), the phone puts the current call on hold and tries to dial *6 on a new line.  (which of course does not do what I want to do). 


Any suggestions?

VIP Gold

Speed dial has never been

Speed dial has never been considered as "dial pad macro". It is a way how to initiate new call (e.g. current call needs to be put on hold). 

I know no method to program PSK to send DTMF during active call.


New Member

Hi Dan, Thank you for your

Hi Dan, 

Thank you for your reply.   Do you know if a side car button can be programmed to be used as dial pad macro?

VIP Gold

As far as I know, there is no

As far as I know, there is no difference (issue-related) between main body buttons and side car buttons. Sorry.




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