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HELP WITH USED uc520w-16u

My night is not going well.  I recently purchased a used uc520w from eBay for my office.  Im trying to have the best for my new dream place, but this is something that has saddened my mood.  I plugged everything in right.  It powered up but then after a few seconds the Power Over Ethernet ports lights turn off and the only lights that remain on are the LED for SYS and POE.  I really was excited about this and have already bought the ip phones to go with it.  PLEASE PLEASE someone help me get it working.  CCA doesn't recognize it nor do I get an IP address from it when my computer is plugged directly to it.  I have googed til im blue in the face.  Please let me know.  Thanks for any advice.

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Re: HELP WITH USED uc520w-16u

You need to connect a via serial console first. From there you will handle it exactly the same as a non-booting router, for which there is an abundant documentation anywhere.

Note however the UC500 is not end-user friendly (and more so when in boot failure), so if you want sure, professional results the best way is to hire someone with certification or equivalent experience.

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HELP WITH USED uc520w-16u

Just to echo what Paolo said, I would strongly recommend anyone interested in the 500 series to go through a professional to help them set it up. We have a great deal of experience in the telecommunications industry, and we bought what I would call a "gray market" unit without any professional services. We eventually gave up and sought out help, even trying to do a straightforward CCA-only install. It is a nice system and pretty straightforward to set up (our problem was solved by a software update) but still can be tricky.

Grab a serial cable and plug in to a local PC from the supervisors/priviledged port on the 500 series. The one that came with our 560 was colored baby blue, if you happened to get one in your package. Plug that into a PC, I believe the defaults are 9600 8n1 or 19200 8n1, and you should see details on what's going on during the boot. Hopefully nothing too bad.

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