OK so I set up the FTP dump of the CSV file and it works great. Unfortunately the report has a ton of data that my client doesn't want to see. I was wondering if the Cisco Historical Reporting client would be able to use these CSV fields or if there is another application (outside of creating a custom DB that can run reports) that I can use.
Yeah, I played with the system a bit and couldn't get a report to dump with just the info I wanted. So I am looking into the ISI solution which looks promising. However, it requires the CDR reporting to be FTP'ed to their server straight from the UC unit.
This unit isn't directly connected to the internet and the WAN interface is disabled. I can't seem to ping anything outside of the network. I tried adding a static route to push it through the LAN gateway but that doesn't seem to take either. What is the best method for setting up a static route on the unit so I can get the FTP connection established?
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