I have a customer who has a UC560 with 508G model phones desiring to do hookflash so that when they are on the phone, they can receive the next call from the PSTN...having the option to answer it or let it go to voice mail. With the first call connected, upon attempting the second call, I can hear the call-waiting beep on the handset, but the call is not displayed on the phone. I press the Flash softkey, but nothing happens
I have checked the 'telephony-service' section to verify that 'fxo hook-flash' is present in the configuration. I did not see the 'Flash' softkey ever appear when making the second call, so I modified the ephone softkey template and added it, which is now appears, but not working.
I guess the biggest question is...is the hookflash option supported for the 508? Is there something else I need to be looking for?
I have an update on this issue. I connected a 7961 and configured it with the same extension. I place the first call, then make the second one. I hear the call waiting beep, but do not see the call displayed on the phone. When I press the Flash softkey, I get dial tone. If I press it again, it reverts back to the first call. Here is the configuration of the voice port:
voice-port 0/1/3 trunk-group FXO-340-3552 1 timing hookflash-out 250 connection plar opx 804 description Configured by CCA 4 FXO-0/1/3-OP caller-id enable
Here is the portion of the telephony service configuration showing the hookflash statement:
telephony-service video fxo hook-flash max-ephones 114 max-dn 600 ip source-address x.x.x.x port 2000 max-redirect 20 auto assign 1 to 1 type bri calling-number initiator service phone videoCapability 1 service phone ehookenable 1 service dnis overlay service dnis dir-lookup timeouts interdigit 5
time-zone 12 voicemail 899 max-conferences 8 gain -6 call-forward pattern .T moh flash:/media/music-on-hold.au multicast moh 220.127.116.11 port 2000 web admin system name xxxxxx dn-webedit time-webedit transfer-system full-consult dss transfer-pattern 9.T transfer-pattern .T transfer-pattern 1... blind secondary-dialtone 9 night-service day Sun 17:00 09:00 night-service day Mon 17:00 09:00 night-service day Tue 17:00 09:00 night-service day Wed 17:00 09:00 night-service day Thu 17:00 09:00 night-service day Fri 17:00 09:00 night-service day Sat 17:00 09:00 fac standard create cnf-files version-stamp 7960 Feb 14 2011 09:46:44
Just let me know if you need anything else. Thanks again for your assistance!
This thread is very old, moreover, it seems your issue is related to Call Waiting supplementary service, not the hook-flash. Your chance someone will respond you in this thread are rather low. Try to create new thread for your issue, describe your environment in details.
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