Of course, particular PSK will not be displayed unless relevant service is enabled in configuration. In the case of bXfer it mean that Blind Xfer Serv needs to be enabled (as properly documented in the chapter I mentioned above).
I would be happy to read the Administrator Guide if I had one. The only thing that came on the CD was a Quick Setup guide. I downloaded the User Guide from the Cisco web site and I have searched that guide for the answer, but didn't find anything, hence this post. If you would provide a link to the Admin Guide I would appreciate it, or if you can provide the answer or a link to a post with the answer, that would be good too.
Thanks for your replies. It turns out that the softkeys are context-aware, meaning that the bXfer key is only available while on a call, and I believe not if the caller has been put on hold. I wasn't aware of that until reading the Admin guide - it's not clear in the Users guide. I appreciate your recommendation about the Admin guide because, as I said, I wasn't even aware there was one. But for all others searching for this or similar issues, knowing that the softkeys are context-aware is helpful.
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