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How to debug key presses on the phone

Hi All

Firstly I have syslog level 3 running on the phone fine and I can see the syslog output from the phone. What I need to find out is how do I find out what buttons the user is pressing.

It would seem that we have agents in a call centre pressing IGNORE instead of letting the call be pulled back from them and delivered to another agent.

Output from a test call is below where I got the agent to press IGNORE so I could baseline the phone and queue behaviour. I believe the lines in BOLD are the result of pressing IGNORE but I would really like to see a log line to that affect so I can go back to the customer with some firm logging to prove that it is the agent behaviour that needs adjusting and not the queue

Any help is greatly appeciated.

2012-07-09 12:42:29          Local2.Debug          10.28.0.67          SDP RTPMAP 101 --> 142

2012-07-09 12:42:29          Local0.Info          10.28.0.67          START_RING in CC_refresh

2012-07-09 12:42:29          Local0.Info          10.28.0.67          START_RING in CC_refresh

2012-07-09 12:42:30          Local2.Debug          10.28.0.67          SDP RTPMAP 101 --> 142

2012-07-09 12:42:30          Local2.Debug          10.28.0.67          [0:0]AUD ALLOC CALL (port=16430)

2012-07-09 12:42:32          Local2.Debug          10.28.0.67          [0:0]AUD Rel Call

2012-07-09 12:42:32          Local2.Debug          10.28.0.67          DLG Terminated

2012-07-09 12:42:32          Local2.Debug          10.28.0.67          Sess Terminated

2012-07-09 12:43:04          Local2.Debug          10.28.0.67          CC:Clean Up

2012-07-09 12:43:04          Local2.Debug          10.28.0.67          --- OBJ POOL STAT ---

2012-07-09 12:43:04          Local2.Debug          10.28.0.67          OP:RTPRXB =  96 ( 96  196)  

2012-07-09 12:43:04          Local2.Debug          10.28.0.67          OP:RTPREB =  40 ( 40   52)

2012-07-09 12:43:04          Local2.Debug          10.28.0.67          OP:RTPTXB =  64 ( 64  112)  

2012-07-09 12:43:04          Local2.Debug          10.28.0.67          OP:TIMEOU = 497 (504   44)

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New Member

How to debug key presses on the phone

Below is an example of the actual issue at hand where the agent is sent an invite and we get back rining from the phone and 6-7 secs later we get 486 BUSY HERE

2012-07-09 12:34:24          Local2.Debug          10.28.0.67          SDP RTPMAP 101 --> 142

2012-07-09 12:34:24          Local0.Info          10.28.0.67          START_RING in CC_refresh

2012-07-09 12:34:24          Local0.Info          10.28.0.67          START_RING in CC_refresh

2012-07-09 12:34:24          Local2.Debug          10.28.0.67          SDP RTPMAP 101 --> 142

2012-07-09 12:34:24          Local2.Debug          10.28.0.67          [0:0]AUD ALLOC CALL (port=16420)

2012-07-09 12:34:34          Local2.Debug          10.28.0.67          [0:0]AUD Rel Call

2012-07-09 12:34:34          Local2.Debug          10.28.0.67          CC:Ended

2012-07-09 12:34:42          Local2.Debug          10.28.0.67          DLG Terminated

2012-07-09 12:34:42          Local2.Debug          10.28.0.67          Sess Terminated

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