Firstly I have syslog level 3 running on the phone fine and I can see the syslog output from the phone. What I need to find out is how do I find out what buttons the user is pressing.
It would seem that we have agents in a call centre pressing IGNORE instead of letting the call be pulled back from them and delivered to another agent.
Output from a test call is below where I got the agent to press IGNORE so I could baseline the phone and queue behaviour. I believe the lines in BOLD are the result of pressing IGNORE but I would really like to see a log line to that affect so I can go back to the customer with some firm logging to prove that it is the agent behaviour that needs adjusting and not the queue
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