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Community Member

How to do attended transfer on SPA5xx/SPA9xx with extension console without dialing a number of destination?

There is an ability to transfer incoming call without hanging up blindly. How to do attended transfer with console?

For example:

1) incoming call arrives -  take the phone off hook

2) press transfer, place a call on hold and seize line

3) press a key of console to dial a remote party

4) speak to remote party and press the key of console to transfer

How to arhieve the same effect using speed dialing of console correctly?

2 REPLIES
Community Member

Re: How to do attended transfer on SPA5xx/SPA9xx with extension

see this thread as well https://www.myciscocommunity.com/thread/7246

but it's not the solution you want, as you have to explain your customers that using the attendant console does not work the same as a normal transfer using the numpad

furthermore I don't expect cisco to fix (or as they call it a feature..) this in a near future (read before 2011), and the SPA9xx phone series seem to be abandoned (they are still for sale from distri's)

Community Member

Re: How to do attended transfer on SPA5xx/SPA9xx with extension

Thanks for your answer. An attended transfer is the most required feature for secretary. So Cisco logic is very strange in that case.:(

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