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How to get notification and check voicemail on a floating extension

Hello Everyone,

We are using a UC500 series (UC520W-8U-4FXO-K9 to be exact).  Configured via CCA.  We set up a floating extension (444) and have the notification send to one of the phone (extension 201) when we have voicemail.  When we have voicemail for the floating extension (444) , the phone (extension 201) ring.  We pickup, there is nothing. Look like this is a notification letting us know we have voicemail in floating extension (444), not a regular phone call.

This is good.  But I was hoping that I can just pick up the phone (extension 201) and listen to the voicemail of the floating extension after I input the password.  Instead right now, we have to hang up the call, dial the floating extention, dial *, and input password to listen to the message.

Is there a way we can set it up using CCA?

thank you for your help,


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