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Community Member

Hunt Group problem

Hi,

We found if several user pickup a hunt group call at the same time, even one of the extenson got the call but both side will in slience and end call the call after few second.

Also, in the answering phone we could not found any feature key (Hold, conf or Xfer)  display on the phone. Attached the screen capture for your reference.

P0002_140411.jpg

System Version: 2.0.6(10)

Thanks & Regards,

Athena

4 REPLIES
Community Member

Re: Hunt Group problem

Hi Athena,

Thanks for your comment, I've filed a defect report on your issue to be handled by the engineering team.  The ID is for this issue is CSCto71301. 

In the future if you have an issue that is reproducible it is best to open a case with Small Business Support Center.  They provide excellent service that includes providing work arounds and can assist you with tracking the issue through final resolution.  The numbers can be found in the following link:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Regards,

Jeff

Community Member

Re: Hunt Group problem

Dear Athena,

I will also encourage you open a support ticket even Jeff has opened a CDETS. Just reference to this thread so to save you time. Having CDETS linked with real customer support cases receive higher priority.

Thank you!

Bassanio

Community Member

Re: Hunt Group problem

Dear Bassanio,

Thanks for your reply.

May I know could I call hotline directly or I need to post the question here before I call?

Thanks

Athena

Community Member

Re: Hunt Group problem

Dear Athena,

Please let me explain the process. This support community is a supplemental service to our Small Businss Support Services. You can always call the hotline without first coming to the community. However it is obvious that the support community is a useful (and FREE ) resource. We have many knowledgable partners and UC320 support specialists who frequent this community. They will try answer questions (typically wihtin hours) as they come up. But our general policy is refer issues that will need deep involvement and research to SBSS. Our support center has dedicated staff who can better serve our partners in those situation.

You are welcome to do one of the following when you have a question or issue:

     a) Call the hotline only

     b) Come to the community only

     c) Call the hotline then come to the community to get advise in parallel (please let us know that if a case is already opened because the case note gives us additonal context, for privacy reason we do not ask about the actual case number in public forum, but we can PM you if we need to know)

     d) Come to the community to get some quick advices, call the hotline only when recommended to do so. You can save time to re-explain the problem by refering to the community thread when calling the hotline.

Another side note is that we also accept feedback on your experience with our Small Business Support Services here. Let us know if it is good and helpful. Please also let us know if we can improve. We take specific and constructive feedback from our partners seriously. I can personally assure you that it will be routed to the right Cisco person.

Regards,

Bassanio

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