Hunt Groups

[Joseph Chambers]

Is there a way to configure Hunt Groups (Sequential) where a phone would be skipped if they have a call or had DND on?

[Steven DiStefano]

Use CCA 2.2.5 and the latest SWP 8.0.4 and you will have a softkey called HLOG, which you can press to log the phone out of the hunt group, but is still available for regular calls.

[Joseph Chambers]

Is that the only option?

I had already thought of that.

[agreenou · Accepted solution]

If configured via CCA 2.2.5 with v8.0.4 software pack:

If the first member of a sequential hunt group is on an active call while another call comes in, they're presented with the option to either 'Answer' or 'DND' this incoming call. If the 'DND' softkey is pressed, the call will imediatly spill-over to the next member defined in their sequential hunt group.