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Community Member

I have a SPA504G that will not power up. All of the buttons are lit & will not go off. Help!!!!

       I have a SPA504G that will not power up. All of the buttons are lit & will not go off. Help!!!!

There is no factory reset allowed only the speaker, headphone & mic buttons will not go off.

This happens on POE or external power.

3 REPLIES
Cisco Employee

I have a SPA504G that will not power up. All of the buttons are

Hi,

Is this a new phone or was it working before? Have you tried using a power brick instead?

Sounds like a defective phone and you might need to get an RMA.

Regards, 

Tere. 

If you find this post helpful, please rate! :)

Regards, Tere. If you find this post helpful, please rate! :)
Community Member

I have a SPA504G that will not power up. All of the buttons are

This is not a new phone.

Was working, but quit.

Tried power brick & poe.

Same result.

Cisco Employee

I have a SPA504G that will not power up. All of the buttons are

Did you chage anything at all? Firmware upgrade or any config on the phone?

Sounds like a hardware failure. If this is covered under guarantee or a valid contract it will be better to open a TAC SR and request a replacement.

Regards, 

Tere. 

If you find this post helpful, please rate! :)

Regards, Tere. If you find this post helpful, please rate! :)
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