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New Member

Imap + Iphone

Has anyone setup a UC500 Imap account on an Iphone?  I tried to set it up and it says "Cannot get mail" "The connection to the server xxx.xxx.xxx.xxx failed."  I have external access to the Cisco Imap setup correctly.  I can connect remotely with Outlook to the Cisco Imap with no problems.  Initially, the Iphone did not like my account as ciscouser@xxx.xxx.xxx.xxx so I mapped the IP to a domain name.  I tried to setup the incoming mail server as the IP and domain name with the same results.

8 REPLIES
New Member

Re: Imap + Iphone

This is a very good question and it would be cool if we made it work, but I don't think it is possible. I searched some internal aliases and people have found similar problems when trying to do it.


I went ahead and tried it on my system anyways, and I found that I can log in OK to CUE from my iPod Touch using Mail, but listing the messages just times out on me. The trick for a successful login is to configure the account with a domain name, but then go in and edit it to change it for an IP. My iPod never complained after I did that.

This is what the IMAP trace looks like in CUE for the iPod. Notice how I can log in fine, but the SEARCH command returns an error. CUE later complains that the search string was null:

3907 06/02 21:02:26.667 IMP CMD 877605967 (Recv 192.168.10.11) 1 LOGIN marchern

3907 06/02 21:02:26.729 IMP CLH 877605967 com.cisco.aesop.imap4.Imap4ServerConnectionHandlerImpl:The session userId is marchern
3907 06/02 21:02:26.737 IMP CLH 877605967 com.cisco.aesop.imap4.Imap4ServerConnectionHandlerImpl: login Success.
3907 06/02 21:02:26.737 IMP CMD 877605967 (Sent 192.168.10.11) 1 OK completed

3907 06/02 21:02:26.752 IMP CMD 877605967 (Recv 192.168.10.11) 2 LIST "" "*"

3907 06/02 21:02:26.753 IMP CMD 877605967 (Sent 192.168.10.11) * LIST (\Noinferiors) NIL "Inbox"
2 OK completed

3907 06/02 21:02:26.768 IMP CMD 877605967 (Recv 192.168.10.11) 3 LIST "" ""

3907 06/02 21:02:26.768 IMP CMD 877605967 (Sent 192.168.10.11) * LIST () NIL ""
3 OK completed

3907 06/02 21:03:06.430 IMP CLH 877605967 com.cisco.aesop.imap4.Imap4ServerConnectionHandlerImpl:Connection disconnected. currentSessions:1
3445 06/02 21:03:34.221 IMP CMD 992230180 (Recv 192.168.10.11) 17 UID SEARCH
3445 06/02 21:03:34.221 IMP CMD 992230180 (Sent 192.168.10.11) 17 NO Failed parsing search request (string length is null)

When I do it from Outlook, the there is no SEARCH and everything works:

3907 06/02 20:59:21.328 IMP CMD 877605967 (Recv 192.168.10.11) u9x1 LOGIN marchern

3907 06/02 20:59:21.402 IMP CLH 877605967 com.cisco.aesop.imap4.Imap4ServerConnectionHandlerImpl:The session userId is marchern
3907 06/02 20:59:21.409 IMP CLH 877605967 com.cisco.aesop.imap4.Imap4ServerConnectionHandlerImpl: login Success.
3907 06/02 20:59:21.410 IMP CMD 877605967 (Sent 192.168.10.11) u9x1 OK completed

3907 06/02 20:59:21.416 IMP CMD 877605967 (Recv 192.168.10.11) iqh8 LIST "" ""

3907 06/02 20:59:21.416 IMP CMD 877605967 (Sent 192.168.10.11) * LIST () NIL ""
iqh8 OK completed

3907 06/02 20:59:21.424 IMP CMD 877605967 (Recv 192.168.10.11) dt4a LIST "" "INBOX"

3907 06/02 20:59:21.425 IMP CMD 877605967 (Sent 192.168.10.11) * LIST (\Noinferiors) NIL "Inbox"
dt4a OK completed

3907 06/02 20:59:21.438 IMP CMD 877605967 (Recv 192.168.10.11) 6peo LSUB "" "*"

3907 06/02 20:59:21.439 IMP CMD 877605967 (Sent 192.168.10.11) * LSUB (\Noinferiors) NIL "Inbox"
6peo OK completed

3907 06/02 20:59:21.449 IMP CMD 877605967 (Recv 192.168.10.11) smun LIST "" "INBOX"

3907 06/02 20:59:21.450 IMP CMD 877605967 (Sent 192.168.10.11) * LIST (\Noinferiors) NIL "Inbox"
smun OK completed

3907 06/02 20:59:21.457 IMP CMD 877605967 (Recv 192.168.10.11) z60o LSUB "" "*"

3907 06/02 20:59:21.458 IMP CMD 877605967 (Sent 192.168.10.11) * LSUB (\Noinferiors) NIL "Inbox"
z60o OK completed

I don't think this is going to work without some development on our side, which is not a top priority at this point. I will get with the CUE Product team and update you on my findings.

Thanks,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

Re: Imap + Iphone

I don't have a system to test with, but on my iPhone I see an email setting for IMAP path prefix.

photo.jpg

Maybe set that to INBOX to get it to work?  I am curious to see if this works and then if the .wav files are encoded in a format that the iPhone can play.  Keep us posted.

-- please remember to rate and mark answered helpful posts --
New Member

Re: Imap + Iphone

Hi all,

I got an update on this. The reason why IMAP doesn't work is because CUE doesn't support SEARCH. We are looking at adding this IMAP command in a future release.

Thanks,


Marcos

New Member

Re: Imap + Iphone

Has there been any developments regarding IMAP and the iphone?

New Member

Re: Imap + Iphone

No updates so far.


Marcos

New Member

Re: Imap + Iphone

Hi everybody,

CUE 8.0 has been enhanced to include this. We will include the 8.0 version of CUE in the UC500 later this year.

Thanks,

Marcos

New Member

Re: Imap + Iphone

Hi has anyone got the cisco mobile 8 client working with the uc540 its a great feature to add on as we use iphones in our office. If working examples can you advise how?

New Member

Re: Imap + Iphone

The Cisco Mobile Client is not supported with UC500.

Thanks,


Marcos

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