I am getting a lot of complaints regarding incoming call handling with the SPA50x phones. Maybe it is something we are doing wrong. Maybe it is a bad design. If you are on a call with someone and another call comes in, you can not do anything with the first call until you pick up the second call and put it on hold then go back to the first call. It is very inefficient. They could do a BACD with the second call going to queue but they want a live person to answer the phone.
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...