We have incoming calls going to an operator extension. The other users want to have the option to pick up incoming calls and see the caller-id on their phone. The problem is the other users do not want their phone to ring when an incoming call comes in. They just want to see the notification on their phone. I setup a button on their phones for the operator extension using a 's' for a silent ringer. The only problem is their phones show missed calls from the operator extension. There is no way to tell if the missed calls are from the operator extension or their own extension. Is there a better way to accomplish what I am trying to accomplish?
A nice way to do what you want is to use "m" button operator on the users' phones to monitor the operator extension. Calls to the operator extension will make the monitor button light up and the users will be able to press the "Pickup" softkey and then the line used to monitor to fetch the ringing call. Now, you do not get caller ID or missed calls.
With your configuration, you could disable missed calls under the ephone configuration mode, but that would apply to all calls, which probably you do not want.
We do not have a perfect fit today for what you want to do, I guess.
I would use the "s" option for silent ringing. You still have to put up with missed calls but the phones won't have an auditable ring. Keep in mind that CCA does not support silent ringing for some odd reason so you will have to confiugre it manually.
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