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Community Member

Installing License File

I'm trying to install a license file onto a UC540 using CCA2.1. I keep getting this error:

Error: Installing licenses from

"flash:[license file].lic"

% Error: License installation failed with error: File not found

Thanks for your help.

12 REPLIES

Re: Installing License File

Could you uses CCA 2.2 and see if you have this problem?  Could you also get the CCA log and post it here so we can see what the problem is?

Community Member

Re: Installing License File

Hi Steven,

Thanks for your reply.

While I was waiting, I upgraded to CCA2.2. Same result.

Here is the log.

Re: Installing License File

Can you put the license file in this directory...

C:\Documents and Settings\rodney\.configuration assistant\licenses

You might have to create the licenses directory.  After you do that, let me know how it goes.

Community Member

Re: Installing License File

Tried your suggestion. Same result.

It looks like CCA is looking for the file on the flash card. I know if you were to install the license file using CLI you have to load the file onto flash and than install it. I would imagine that CCA should be automating this process.

Re: Installing License File

You are correct, it should be TFTPing the file over.  Can you provide a new log though, just to make sure the directory didn't change anything.

Community Member

Re: Installing License File

Here ya go.

Re: Installing License File

Could you try this one final time for, but do it a bit different.

Before you install the logs, press f2, then f3, then f4.  After that, please try to install the file.

Copy and paste the logs from the window that was opened, and also get the CCA logs.

Community Member

Re: Installing License File

Here ya go.

Re: Installing License File

Can you login to the console and perform a dir flash:?

Community Member

Re: Installing License File

Here ya go.

Re: Installing License File

Can you perform a show flash: all?

Community Member

Re: Installing License File

Here it is.

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