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Community Member

IP Phone softkeys lost/don't chang with phone state

I have a customer who is having random IP Phone soft key issues. They have 7975 and 7965 phones, and I just updated their UC520 to the 7.1.3ea support pack.

When they take an incoming call, the softkeys along the bottom of the phone don't follow along with the state of the call. So they are on an active call, but the softkeys along the bottom still show 'new call, redial,etc.' and the user is unable to transfer, hold, etc.

Is there anything specific I can check for this issue, or a way to force the softkeys to change? the phoneloads should be current since im on the newest support pack (8.3.5 or something like that).

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5 REPLIES

Re: IP Phone softkeys lost/don't chang with phone state

Could you post your config? 

Could you also post a show ephone phone-load?

Community Member

Re: IP Phone softkeys lost/don't chang with phone state

Attached. Phone loads are at the bottom.

i can send a full config via email if you want. this is just the bulk of the voice stuff.

Community Member

Re: IP Phone softkeys lost/don't chang with phone state

any ideas?

Re: IP Phone softkeys lost/don't chang with phone state

Can you do a...

config t

telephony-service

no create cnf-files

create cnf-files

reboot the phones. 

See if there is a change.

Community Member

Re: IP Phone softkeys lost/don't chang with phone state

Looks like that didnt help. Just got a report that they took an incoming phone call, and couldnt hold, park, or transfervm. but normal transfer worked, so they were able to transfer to another extension.

This is the 7975 phone it happened on.

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