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Community Member

IP Phone SPA509G - Problems with calling from Personnel Directory - GERMANY

Hello Cisco team

i have a question for the firmware colleagues, of the IP Phone SPA509G.

I have here in Germany the following problem with the Provider TELEKOM:

when i call directly from the Personel Directory of Cisco IP Phone SPA509G

to the SIP gateway Telekom (tel.t online.de) then call is rejected.

Here the info from the Wireshark Sniffer:

Message [truncated]: SIP/2.0 400 Error: command not correct (SIP command is not RFC3261 compliant) Via:

SIP/2.0/UDP 192.168.2.121:5060; branch = s2jG2bK-66f8t342 to: "Micha" <sip:0123456789@tel.t-online.de>; ba50b6ff day = \

This is clearly because the is set at the end of the frame "Micha" before the <sip:0123456789@tel.t-online.de>.

Since it is stored in the phonebook, the name for the number, the name is the problem!

The Telekom says, as long as the frame is not correctly initiates, this is NOT a problem of the network!

I have parallel a second provider SIPGATE.DE

The gateway clears SIPGATE.DE simply "xxx" is out and establishes a connection.

works:

Message [truncated]: INVITE sip: 0123456789@sipgate.de SIP/2.0 Via: SIP/2.0/UDP 192.168.2.121:5064; branch = s2jG2bK-66f8t342 From:

"SIPID" <sip:987654@sipgate.de>; 90fe45b662951802o4 tag = to: "Micha" <sip: 0123456789 @ ...

Does not work:

Message [truncated]: INVITE sip: 0123456789@tel.t-online.de SIP/2.0 Via: SIP/2.0/UDP 192.168.2.121:5060; branch = s2jG2bK-66f8t342 From:

"SIPID" <sip:987654321@tel.t-online.de>; 8d10f2703a6e4352o0 tag = to: "Micha" <sip: 0123456789 @ ...

How can I suppress or adjust the "xx" is filtered out in the frame, so I do not get so BAD REQUEST.

Greetings

Michael Schmidt

2 REPLIES
Community Member

IP Phone SPA509G - Problems with calling from Personnel Director

Hi,

what setting suppresses that. Or give it a firmware there that change it?

My Phone Information

Product Name:        SPA509G   

Software Version:   7.5.4   

Hardware Version:   1.0.4

That is a big problem here. when the Number with namme is save in a personel directory then can´t

call this number. The name of the person is present in the frame...

when the name same the number is.. example:

Message [truncated]: SIP/2.0 400 Error: command not correct (SIP command is not RFC3261 compliant) Via:

SIP/2.0/UDP 192.168.2.121:5060; branch = s2jG2bK-66f8t342 to: "0123456789" <>0123456789@tel.t-online.de>; ba50b6ff day = \

then initiate the call directly from personel directory..

but when the "name" a name is then can´t call this Number... :-(

Message [truncated]: SIP/2.0 400 Error: command not correct (SIP command is not RFC3261 compliant) Via:

SIP/2.0/UDP 192.168.2.121:5060; branch = s2jG2bK-66f8t342 to: "Micha" <>0123456789@tel.t-online.de>; ba50b6ff day = \

with best regards

Michael Schmidt

Community Member

Re: IP Phone SPA509G - Problems with calling from Personnel Dire

HELLO CISCO,

IS THAT ISSUE A FIRMWARE PROBLEM,

OR A PROBLEM FROM THE SIP PROXY,

OR CAN I CHANGE IT WITH SETTINGS ?

THANK YOU ADVANCE FOR AN ANSWER.

GREETINGS

MICHAEL SCHMIDT

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