I am a partner that is looking for training on installation and supporting the spa9000. Any guidance will be of help. Were located in Charlotte, North Carolina if that helps with the recommendations for training.
When you ask have we contacted our Systems Engineer is this a person assigned to us? We are new to the Cisco Partner program and not that familiar with all of the options for help for partners. Is there a partner discount on the equipment for purchase to use in our office for training? From you previous posting I understand that this product does not have any in-class training. Is this correct? How long do you think it would be before we would be proficient enough to offer this to our clients in the small business market?
Typically, a SBMM [small business market manager] will work with a partner and will bring in SE resources for technical input, training, etc.
Do you know who your SBMM is? If not, please contact me at paborn at Cisco and I'll locate your SBMM who will in turn, get you with SE resources.
Answering your training questions:
Currently we are not offering instructor-led training on the SPA9000 solution.
There may be an applicable discount for demo/training equipment, your SBMM will let you know.
WRT how long before you'd be proficient, that's difficult to answer.
The SPA9000 Voice System is very easy and fast to install, but you must have completed the pre-installation workbook to make sure that you have taken into account, all the potential gotchas that can occur during an installation. [IP addresses, SIP account, PSTN connectivity, etc.]
I believe that if you set up equipment on your own, going slowly and follwing the Installation guide, you would have a system configured in about 3 hours.
Once installed, play with the system and then factory reset and install again, this time add more phones, set up SLAs, hunt groups and the AA. Factory reset, repeat.
I believe that after repeating the same install 5 times, you'd be vrey comfortable installing a solution and would be able to install a system for a customer in under an hour.
In my opinion, if you dedicated yourself to learning the SPA9000 Voice System, you'd need about 3 days to be pretty confident in what you're doing.
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