Manual switch Auto Attendant

[Stephan Veldhuis]

Hello,

When an incoming call hits the UC, I want to switch manually (button or code) what it does.
Normally during day the calls go to the Auto Attendant.
During night there is a message.
During the break there is another message.
And they want to have also 2 other messages they want to use in other cases.

Is it possible to resolve this problem with a script of some kind?
If not I need to let the call come in on a phone and set the phone in call-forward to the AA or different voicemail boxes through floating extensions.

Thanks,

Stephan

[johschaf · Accepted solution]

Hello,

This is going to be a little tricky. There is a couple of ways this can be accomplished, but there are some limitations with each method.

You can use the opened/closed hours in the Auto Attendant to change the greetings. The limitation here is that you can't manually switch, only be a schedule.

The alternative, is to use a manual night service configuration to send calls to 2 separate auto attendants. This will allow manual control, but only between 2 messages.

This might be possible with a custom script, but as we don't support custom scripts with UC500s, I couldn't tell if that would work.

Hope this helps.

Thanks,

-john