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Community Member

Music on Hold with a cell phone

When people call the office with a cell phone and get put on hold, the music cuts in and out.  Mostly out.  Is there any way to fix this?

It is the default music on hold file that comes with the UC500.

5 REPLIES
Community Member

Re: Music on Hold with a cell phone

Jcarter,

If you are you running both live feed and MOH from flash they may be conflicting. Please disable the live feed to verify.

Regards,

Douglas Smith

Community Member

Re: Music on Hold with a cell phone

Live feed is disabled.  I also tried it with and without internal MOH checked with the same results.

Community Member

Re: Music on Hold with a cell phone

Jcarter,

Can you please attach a show running config please.

I would expect to see something like the following:

telephony-service
moh minuet.wav

However I'd like to be sure no live feed configuration remains.

This would look something like the following:

voice-port 1/1/0
auto-cut-through
operation 4-wire
signal immediate
!
dial-peer voice 7777 pots
destination-pattern 7777
port 1/1/0
!
ephone-dn 55
number 5555
moh out-call 7777

Regards,

Douglas Smith

Community Member

Re: Music on Hold with a cell phone

I do have these lines:

ephone-dn  9
number BCD no-reg primary
description MoH
moh out-call ABC

dial-peer voice 5 pots
description ** MOH Port **
destination-pattern ABC
port 0/4/0
no sip-register

voice-port 0/4/0
auto-cut-through
signal immediate
input gain auto-control -15
description Music On Hold Port

Should I remove them?

I just unchecked the live feed box in CCA.  That is the extent of what I did.

Community Member

Re: Music on Hold with a cell phone

Jcarter,

Looks like both sections for external MOH are in your config, I believe disableing them will provide the result your looking for. 

Please disable the ephone-dn 9.

To disable this via cli please issue

  ephone-dn 9

  no moh out-call ABC

Alternately we can disable the voice-port as well.

The voice-port 0/4/0 is the external MOH port,

To disable this via cli please issue

disable external MOH port
  voice-port 0/4/0
  shutdown
  exit

Regards,

Douglas Smith

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