Hi Joe,
In theory you should still be able to download the phone loads using your CCO credentials (I will stand corrected if I am wrong), as what you are able to download is bound to that CCO not any particular SmartNet contract.
However it is allways a good idea to make sure SmartNet is available on all systems, it is a small price for you/client to pay to ensure longevity of the system and continual support of the system.
Firstly I would suggest you look at resetting the phones back to factory default, this has helped me in the past when I have received these error messages for no apparent reason, you can reset them to factory defaults by doing the following:
Unplug the power cable from the phone, and then plug in the cable again.
The phone begins its power up cycle.
Immediately press and hold # and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #.
The Headset, Mute, and Speaker buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.
Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.
If you repeat a key within the sequence, for example, if you press 1223456789*0#, the sequence is still accepted and the phone resets.
If you do not complete this key sequence or do not press any keys, after 60 seconds, the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
If you enter this key sequence correctly, the phone displays this prompt:
Keep network cfg? 1 = yes 2 = no
In order to maintain the current network configuration settings for the phone when the phone resets, press 1. In order to reset the network configuration settings when the phone resets, press 2.
If you press another key or do not respond to this prompt within 60 seconds, the phone continues with its normal startup process and does not reset. Otherwise, the phone goes through the factory reset process.
If you can monitor the TFTP event on the system to ensure that the phones are able to obtain the Firmware currently on the system, if there are any errors, then your TFT-SERVER entries might be wrong, or you do not have the loads configured in Telephony-Service section.
You can monitor the TFTP events by doing the following on the appliance.
ROUTER# debug tftp event
ROUTER# term mon
Make sure you do the above before you plug the phones back into the system.
Cheers,
David.
Cheers,
David Trad.
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