i am trying to get Cisco IP Communicator set up in my environment but currently i am unsuccessful. here is how my network is set up, is there any speacial configuration on the uc520 or switch that needs to be configured in order for this to work.
You need to be able to route to the voice network from the data network. What is the default gateway on your network, the UC or ASA? If it is the ASA, you will probably need to add a static route on that device to the voice network.
Also, you might need to define the TFTP server IP address in the IP Communicator application. Finally, pay close attention to the NIC you are using on the PC. The MAC of the NIC being used must be the MAC associated with the ephone. If you have multiple NICs, ie one for wired and one for wireless, you can set in IP Communicator which NIC to use.
Hope this helps. Let me know if you have additional questions regarding this.
thanks for the reply, i have checked the asa (which is the gateway) and there is a static route to the voip network already, and also i have verified that the correct mac address is registered in the uc520. please let me know if you can think of any other solutions or if i can answer any questions to help narrow this down.
i have added the 10.1.10.2 to the tftp server in ip communicator, also i am able to ping the 10.1.10.0 network, but it is still not regestering. could it have anything to do with how its trying to route the traffic through the phone and then the switch as our pc's are connected to our phones using a port on the phone and then from there its going to a switch.
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