Hi Nathan,
The best learning method if you have never played with any Cisco SMB products is to actually play with it and break it and then learn how to recover from it, there is also plenty of You Tube videos out there and these forums are actually probably more fruitful then a book as a book will not bring to light the issues that you will no doubt be faced with.
The other thing you should really consider is aligning yourself with a Cisco Partner to do the initial build of the system and get them to walk you through it, it is a small cost to have to pay and would save you money, time and plenty of lost hair from hitting the wall at certain stages.
And lastly do not venture into this without using CCA 3.1.1, if you have a CCO and it allows you to download it then this is your best friend, pretty much like Google is
If you do not have access to CCA then I would encourage you not to embark on this path as you will be venturing down a potentially nightmarish path with plenty of regret to come out of it.
What will help us seasoned UC engineers is if you can tell us how you plan on building this system, what type of environment is it going into, how many staff is it going to support and how do you want the ingress/egress calls to be handled, and lastly what are the call routing rules you want to impose and how they are imposed.
Spend as much time as you can researching what you want done and how you want it done before you jump into it, it may save you a lot of headaches.
Cheers,
David.
Cheers,
David Trad.
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