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Community Member

No-Way Audio on UC560

I have a customer that is experiencing intermittent no-way audio on a UC560.  The intermittent problem is between the main site (UC560 and two ESW-520-48P switches) and a remote (ESW-520-8P switch).  The link between the two sites is a Layer 2 fiber link with 1.5 meg of bandwidth.  UC560 software version is 15.0(1)XA2.  The no-way audio problem is not tied to a particular day or time-of-day.  The problem can occur at any time and the call can be initiated by a phone user at either of the two sites.  Has anyone run into this issue?

1 REPLY
Cisco Employee

Re: No-Way Audio on UC560

Dear Sir;

I suggest you open a ticket with the Small Business Support Center, they will be able to help you troubleshoot this issue.

Regards
Alberto

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