No way out, cat and mouse problem with UC520

[dgabor]

Hello all,

I've been spending some time now (many days) trying to repair a UC520 by reading all the posting here. Everything I read here did not help me at this time. As time is critical to me now i really need your help. I need to make a demo for a customer.

The unit is a UC520-8U-2BRI.

I went through a lot of problems which I have tried to repair by reading here. to be honest nothing helped me.

The idea is that, now I am with the compact flash formated. I have both 7.0.4 pack with CCA2.1 and 8.0.2 with CCA 2.2 (4).

1. First I put IOS file and default config and rebooted the unit (with both version mentioned above).

2. I connect with CCA and tried an upgrade (all), to have phone packages and everything. Instantly I get an error box: "Cannot retrieve CUE version". I read a lot about this problem but nothing helped me:

---

UC520#service-module integrated-Service-Engine 0/0 status
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is failed
Service Module heartbeat-reset is enabled
Service Module status is not available

UC520#sh ip int brief

--output ommited---

In0/0                      10.1.10.2       YES TFTP   up                    up

UC520#service-module integrated-Service-Engine 0/0 session
Trying 10.1.10.2, 2002 ... Open

I can reach its IP Address using ping. I can connect to it. I tried also to reloaded. Nothing..the same result.

I suspect is a problem of CUE. but as i read here could not find the status above: "Service Module status is not available"

3. Before I encountered another problem, when trying to configure telephony/voice. I get a box that says: "Operation in progress/Loading Voice related data ..." and after a while a box appears that says: Error:Voice: java.lang.NullPointerException. I press ok an then the first dialog box says "Operation Completed" but i do not have any OK button. So I need to press Cancel, and so can not configure telephony.

4. I also tried Telephony Wizard. It gets stucked at 99%.

5. I even changed the Compact Flash, first i suspected it has a problem but i was not so lucky.

And now I don't know what to do anymore...

If you have any idea please share it with me . ALso if you need anyother info please let me know.

Thanks a lot,

Dan

[dgabor]

Hello Anthony,

I did that but not on a separate Telnet session. I did it on the cli: first reload/reset and then immediately on the console I made a ssesion to integrated-Service-Engine 0/0. Nothing appeared. During this on a telnet session I monitored the state: always reported "Service Module is trying to recover from reset/shutdown". After some time (like 1/2h)  the result was a failure: "Service Module is tailed". More...when a connection I made on CUE, and hit enter key, once/twice,  I never had any CUE promt, always: "Enter runlevel:". This was strange because I have never seen this in any posts/discussion.

Do you think would be different if i tried to see the boot process on a telnet session?

Thanks.

Dan

[David Trad · Accepted solution]

Hi Dan,

Today at work I was called out to a job where the AIM module on a 2851 was in the same state as yours, the first thought that come to my mind "Are there any windows open I can jump out of"

In total I spent about 3 hours on it to get it back alive, it all happened because of a bad shut down, the building had a bad power outage and the generators didn't kick in, for some reason the CUE didn't boot up in normal process.

I know you have a UC-500, but i am confident you can resolve your proble, I want you to try something out for me and i know you probably allready have, but just try it again for me please.

• service-module  integrated-Service-Engine 0/0 session clear
• service-module  integrated-Service-Engine 0/0 reset
• service-module  integrated-Service-Engine 0/0 session

You should I hope see the CUE module go through its reset procedure, assuming that the operating system is still in tact and you do not have a fried CF card, and or a corrupt AIM module, the reset command should for it to reboot as such.

You should see a lot of chatter on the scree, follow this all the way through and if you can grab some screen shots for me and post them on here, as many as you can and if you have to zip them all up into one folder.

Lets see if we can get this to work for you, I aint giving up just yet

Cheers,

David.

[dgabor]

Hello David,

I am almost 100% sure that I issued these commands the other days and did not work...But it was not today...'cause today it worked, i mean at least I have an output. . These is the output after reset of CUE Module:

---

UC520#service-module  integrated-Service-Engine 0/0 session clear
[confirm]
[OK]
UC520#service-module  integrated-Service-Engine 0/0 reset
Use reset only to recover from shutdown or failed state
Warning: May lose data on the the NVRAM, nonvolatile file system or unsaved configuration!
Do you want to reset?[confirm]
Trying to reload Service Module Integrated-Service-Engine0/0.

UC520#service-module  integrated-Service-Engine 0/0 session
Trying 10.1.10.2, 2002 ... Open
Bootmon: reading primary bootloader image
Bootmon: calling bootloader

Cisco ServiceEngine Bootloader Version: 1.0.3
(Jul  6 2007 - 10:15:37) MPC83XX

Resetting devices ....Done.
mac address for internal ethernet 00:1b:8f:ad:e1:be

Please enter '***' to change boot configuration:
ServicesEngine Bootloader Version : 1.0.3

kern_sz: 1208412
bl_boot_cf_cmd root=/dev/hda1 install_root=ide ro plat=freddo
## Booting image at 04000000 ...
   Image Name:   Linux-2.6.11.11-ppc
   Image Type:   PowerPC Linux Kernel Image (gzip compressed)
   Data Size:    1208348 Bytes =  1.2 MB
   Load Address: 00000000
   Entry Point:  00000000
   Verifying Checksum ... OK
   Uncompressing Kernel Image ... OK
Linux version 2.6.11.11 (ealyon@fndn-bld-system8) (gcc version 3.4.3) #1 Wed May 6 17:42:23 PDT 2009

Built 1 zonelists

Kernel command line: root=/dev/hda1 install_root=ide ro plat=freddo

IPIC (128 IRQ sources, 8 External IRQs) at fe000700

PID hash table entries: 4096 (order: 12, 65536 bytes)

Dentry cache hash table entries: 131072 (order: 7, 524288 bytes)

Inode-cache hash table entries: 65536 (order: 6, 262144 bytes)

Memory: 514944k available (2036k kernel code, 552k data, 124k init, 0k highmem)

Kernel Log Buffers loaded at 0xdfe80000, size: 524288 bytes

Trace Buffers loaded at 0xdff00000, size: 1048576 bytes

in atrace_init

Using existing trace log

Mount-cache hash table entries: 512 (order: 0, 4096 bytes)

NET: Registered protocol family 16

PCI: Probing PCI hardware

PCI: Cannot allocate resource region 0 of device 0000:00:00.0

PCI: Cannot allocate resource region 2 of device 0000:00:00.0

PCI: Failed to allocate mem resource #2:80000000@80000000 for 0000:00:00.0

SCSI subsystem initialized

usbcore: registered new driver usbfs

usbcore: registered new driver hub

devfs: 2004-01-31 Richard Gooch (rgooch@atnf.csiro.au)

devfs: devfs_debug: 0x0

devfs: boot_options: 0x1

Cisco ContentEngine Flash Driver Loaded Version 0.02

Serial: 8250/16550 driver $Revision: 1.90 $ 4 ports, IRQ sharing disabled

ttyS0 at MMIO 0xe0004500 (irq = 9) is a 16550A

ttyS1 at MMIO 0xe0004600 (irq = 10) is a 16550A

io scheduler noop registered

io scheduler anticipatory registered

io scheduler deadline registered

io scheduler cfq registered

RAMDISK driver initialized: 16 RAM disks of 32768K size 1024 blocksize

loop: loaded (max 8 devices)

GFAR: MTU = 1500 (frame size=1518,rx_buffer_size=1536,truesize=1784,sk_buff=152)

eth0: Gianfar Ethernet Controller Version 1.1, 00:1b:8f:ad:e1:be

eth0: Running with NAPI enabled

Weight = 32

eth0: 32/32 RX/TX BD ring size

eth0: PHY is PHY-less

GFAR: MTU = 1500 (frame size=1518,rx_buffer_size=1536,truesize=1784,sk_buff=152)

eth1: Gianfar Ethernet Controller Version 1.1, 00:1b:8f:ad:e1:bf

eth1: Running with NAPI enabled

Weight = 32

eth1: 32/32 RX/TX BD ring size

eth1: PHY is PHY-less

Uniform Multi-Platform E-IDE driver Revision: 7.00alpha2

ide: Assuming 33MHz system bus speed for PIO modes; override with idebus=xx

hda: probing with STATUS(0x50) instead of ALTSTATUS(0x0a)

hda: STI Flash 7.4.2, CFA DISK drive

hdb: probing with STATUS(0x50) instead of ALTSTATUS(0x0a)

hdb: probing with STATUS(0x51) instead of ALTSTATUS(0x0a)

ide0 at 0xe1000000-0xe1000007,0xe100280d on irq 17

hda: max request size: 128KiB

hda: 2001888 sectors (1024 MB), CHS=1986/16/63

/dev/ide/host0/bus0/target0/lun0: p1 p2

ehci_hcd 0000:00:12.2: EHCI Host Controller

ehci_hcd 0000:00:12.2: irq 18, pci mem 0x7fffef00

ehci_hcd 0000:00:12.2: new USB bus registered, assigned bus number 1

ehci_hcd 0000:00:12.2: USB 2.0 initialized, EHCI 0.95, driver 10 Dec 2004

hub 1-0:1.0: USB hub found

hub 1-0:1.0: 2 ports detected

Initializing USB Mass Storage driver...

usbcore: registered new driver usb-storage

USB Mass Storage support registered.

i2c /dev entries driver

NET: Registered protocol family 2

IP: routing cache hash table of 4096 buckets, 32Kbytes

TCP established hash table entries: 131072 (order: 8, 1048576 bytes)

TCP bind hash table entries: 65536 (order: 6, 262144 bytes)

TCP: Hash tables configured (established 131072 bind 65536)

NET: Registered protocol family 1

NET: Registered protocol family 17

Exporting platform capabilities

/dev/ide/host0/bus0/target0/lun0: p1 p2

ReiserFS: hda1: found reiserfs format "3.6" with standard journal

ReiserFS: hda1: using ordered data mode

ReiserFS: hda1: journal params: device hda1, size 8192, journal first block 18, max trans len 1024, max batch 900, max commit age 30, max trans age 30

ReiserFS: hda1: checking transaction log (hda1)

ReiserFS: hda1: Using r5 hash to sort names

VFS: Mounted root (reiserfs filesystem) readonly.

Mounted devfs on /dev

INIT: version 2.86 booting

ReiserFS: warning: is_tree_node: node level 0 does not match to the expected one 1

ReiserFS: hda1: warning: vs-5150: search_by_key: invalid format found in block 164213. Fsck?

ReiserFS: hda1: warning: vs-13070: reiserfs_read_locked_inode: i/o failure occurred trying to find stat data of [8053 8093 0x0 SD]

INIT: No inittab file found

Enter runlevel:

---

I think the files on CUE CF are corupted (or the CF itself), possibly because of an inappropriate shutdown.

At least now I can enter boot loader menu ( *** ), and try to upgraded manualy.

Or do you have another sugestion?

Thanks again

Dan

[David Trad]

Hi Dan,

Get your FTP program ready, extract the CUE files from software pack 8.0.2 pr at the very least install version 3.2 (If you can any of the 7.0.X is best).

The fact that you can now repair the problem is a really good start, this is normally where I try to get to if the software on the module has gone south, you will be fine from now

Wish you success with the upgrade, I promise you I will have 2 extra drinks for you LOL

Cheers,

David.

[dgabor]

Please do so, 'cause I will also have some extra drinks.

Thanks forall your  the help.

Dan

[dgabor]

I have now an usable UC520 unit.

The manual upgrade of CUE went smooth and now it is working great: CCA and everything.

Thank you all and thank you David for your help.

See you soon on the forum.

Dan

[David Trad]

WoooooHoooooo \o/ \o/ \o/ \o/

I'll have those drinks for you now.

Cheers,

David.