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Community Member

OCS 2007 R2 Integration

I currently have an RCC setup on an OCS 2007 R2 server with a Cisco UC520 running 8.0.1.

When an incoming call is made, Office Communicator shows "Unidentified Caller".  Also, when making an outbound call, as soon as the call is connected, the caller id goes from the number dialed, to "Unidentified Caller".

After turning on trace logging, I noticed the following entry in the log:

04/01/2010|12:26:41.489 1040:E1C ERROR :: SIP_URL::InternalInitialize ParseSipUrl(tel:+15555551234;phone-context=dialstring) failed 80ee0012 04/01/2010|12:26:41.489 1040:E1C TRACE :: CUccSession::InternalAddParticipant - Adding participant tel:*;id=notKnown;phone-context=notKnown

Is the + causing the issue and, if so, is there any way to remove this on the OCS side?  I've attempted removing it on the Cisco unit, but the translation rules get ignored for some reason (although they pass through to the actual IP phone properly).

1 REPLY
Community Member

Re: OCS 2007 R2 Integration

You should try to modify the UC500 translation rules, for proper number formatting.


Thanks,

Marcos

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