Office Manager 1.2

[aldobson]

We are very new to the Cisco Community and the UC500 series product.

I have noticed one particular road block is training key operators how to program phones for speed dials and phone directory's etc...

We do not want to give them much more rights than that.

Is there a way to to this?

If not how or where would you put this as a request for the next version update?

Thanks again and sorry if this is not the right place for this thread.

Al

[Steven DiStefano]

check this slide deck out.

When you first start, you (partner) can regulate what end customer sees...

https://supportforums.cisco.com/docs/DOC-14804

[aldobson]

Hi Steven,

Thanks for the reply however we knew we could do most of this however it still doesn't address the simple items of adding speed dial #'s to phones.

The customer wants to be able to do this because they have the SPA525's and SPA509's with the SPA500S on them.

The Office Manager seems to be limited to this.

They went with Cisco however were used to another manufacture that had this as an option.

Are we missing something or is it a limitation?

If so can it be added?

Thanks

[Steven DiStefano]

How about CCA and the phone TUI itself?

The OM PM (Marcos) will need to address roadmap.

Feature/   Function

Category

Description

CCA: Wizard

CCA: Expert   Mode

Office Manager

Phone TUI

Operate Notes

Personal   Speed Dial	Dial Plan: Speed   Dial	With this   feature, you can configure a maximum of 24 personal speed-dial numbers per phone; the numbers are   accessed through the Directory, Personal Speed Dial listing.				CME   Services> My Phone Apps> Personal Speed Dial	Directories>   Personal Speed Dial : Select and dial
Speed Dial Buttons & Abbreviated Dial	Dial   Plan: Speed Dial	This   feature allows you to quickly dial a phone number by entering an assigned   index code (1-99) on the phone keypad. Up to 55 supported from CCA, all or   additional 44 from phone TUI.  Abbreviated dialing SoftKey is used to dial these numbers or the   button on the phone as these will occupy unassigned phone buttons after phone   reset.		Configure>   Telephony> Users and Extensions> Users and Phones: Speed Dial tab		CME   Services> My Phone Apps> Speed Dial Buttons	Press   index (1-99), then AbbrDial Softkey.  Note, if no Speed Dial entries exist, the phone will try to dial from   local directory stored numbers.
System Speed Dial (from Directory)	Dial   Plan: Speed Dial	Configured   by the CCA or OM administrator and is shared between all   IP phones on the system.   Implemented via Speeddial.xml file on IOS flash.		Configure>   Telephony> Users and Extensions> System Speed Dial	Phone   System> Phone Menus> Local Speed Dials		Directories>   Local Speed Dial: Select and Dial

[aldobson]

We are trying to avoid the CCA for the end user.

It is pretty easy for them to browse and mess things up.

We thought this should be added to the Office Manager since this is a common task they do.

Adding speed dials to user phones is common and we can't believe it not to be an option in Office Manager.

So we thought it was just us.

Where do you put a request for it to be added as an update?

[Marcos Hernandez]

Hi Al,

I'll take note of your request. I am the Product Manager for OM. As of now, we do not have an ETA on when this owuld be implemented.

Thanks,

Marcos

[aldobson]

Thanks,

We are not sure where to requset updates.

[Marcos Hernandez]

This will work (this thread I mean). You can also use the built in feedback mechanism as wishlist.

Thanks for your patience.

[Steven DiStefano]

OM has a "feedback" button.  Goes straignt to Richardson Texas :-)

[Joseph Chambers]

A limitation of 24 speed dials using CCA - that seems silly since the UC will accept 796x with up to 2 791x sides with each having 24 buttons.

You force the customer/partner to use CLI.