We are very new to the Cisco Community and the UC500 series product.
I have noticed one particular road block is training key operators how to program phones for speed dials and phone directory's etc...
We do not want to give them much more rights than that.
Is there a way to to this?
If not how or where would you put this as a request for the next version update?
Thanks again and sorry if this is not the right place for this thread.
check this slide deck out.
When you first start, you (partner) can regulate what end customer sees...
Thanks for the reply however we knew we could do most of this however it still doesn't address the simple items of adding speed dial #'s to phones.
The customer wants to be able to do this because they have the SPA525's and SPA509's with the SPA500S on them.
The Office Manager seems to be limited to this.
They went with Cisco however were used to another manufacture that had this as an option.
Are we missing something or is it a limitation?
If so can it be added?
How about CCA and the phone TUI itself?
The OM PM (Marcos) will need to address roadmap.
|Feature/ Function||Category||Description||CCA: Wizard||CCA: Expert Mode||Office Manager||Phone TUI||Operate Notes|
|Personal Speed Dial||Dial Plan: Speed Dial||With this feature, you can configure a maximum of 24 personal speed-dial numbers per phone; the numbers are accessed through the Directory, Personal Speed Dial listing.||CME Services> My Phone Apps> Personal Speed Dial||Directories> Personal Speed Dial : Select and dial|
|Speed Dial Buttons & Abbreviated Dial||Dial Plan: Speed Dial||This feature allows you to quickly dial a phone number by entering an assigned index code (1-99) on the phone keypad. Up to 55 supported from CCA, all or additional 44 from phone TUI. Abbreviated dialing SoftKey is used to dial these numbers or the button on the phone as these will occupy unassigned phone buttons after phone reset.||Configure> Telephony> Users and Extensions> Users and Phones: Speed Dial tab||CME Services> My Phone Apps> Speed Dial Buttons||Press index (1-99), then AbbrDial Softkey. Note, if no Speed Dial entries exist, the phone will try to dial from local directory stored numbers.|
|System Speed Dial (from Directory)||Dial Plan: Speed Dial||Configured by the CCA or OM administrator and is shared between all IP phones on the system. Implemented via Speeddial.xml file on IOS flash.||Configure> Telephony> Users and Extensions> System Speed Dial||Phone System> Phone Menus> Local Speed Dials||Directories> Local Speed Dial: Select and Dial|
We are trying to avoid the CCA for the end user.
It is pretty easy for them to browse and mess things up.
We thought this should be added to the Office Manager since this is a common task they do.
Adding speed dials to user phones is common and we can't believe it not to be an option in Office Manager.
So we thought it was just us.
Where do you put a request for it to be added as an update?
I'll take note of your request. I am the Product Manager for OM. As of now, we do not have an ETA on when this owuld be implemented.
A limitation of 24 speed dials using CCA - that seems silly since the UC will accept 796x with up to 2 791x sides with each having 24 buttons.
You force the customer/partner to use CLI.