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OUtbound Caller ID on 520

kgrant3120
Level 1
Level 1

‎12-27-2010 08:18 PM - edited ‎03-21-2019 03:27 AM

OK, I am lost on this one!  Have a 520 and I am trying to over-ride customers default BTN with their DID's.  When I go to outbound dialing plan outbound Caller ID.  This is what I see.  They are not using FXO they are using t1/e1 trunks.  I also tried adding the trunk group for t1/e1 but then I get an error saying somthing to the effect "there were errors"  but I saw nothing in red.

We have done this out going DID scenario for multiple customers, not sure why this site is giving us a headache.  Any thoughts.

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Darren DeCroock
Level 4
Level 4

‎12-28-2010 07:53 AM

The reason you are getting that message, is because the system, or CCA at least, is not detecting a T1/PRI trunk.  If the T1E1 trunk is configured and recognized, you should not get this message.  I would suggest that you check the T1 trunk settings, and possibly try removing the trunk and re-adding it though CCA again.

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