Outgoing caller id

[terryszpak]

The customer has two companies and they want to be able to select manually which caller id goes out when they make a call. How would they go about doing this?

Thanks,

           Terry

[Steven DiStefano]

Default CLID can be left on the one that is correct.

For the other phone, go to COnfigure> Telephony> Dial Plan> Outgoing to the CLID Tab and set the DID you assigned to that extension as its caller ID.

Steve

[terryszpak]

They want to be able to select which outgoing caller id shows when calling out on a call by call basis on the same set.

[Steven DiStefano]

Do they mind having the multiple extensions (with DIDs) shared on the phone buttons of each phone.

Then they just have to originate from that button, and this should still work I am thinking.

[Darren DeCroock]

Another option would be to use a different steering digit.

Example:

Dial 9 then the number for Caller ID of Company A

Dial 8 then the number for Caller ID of Company B

You can add the new dial-peers in CCA, but you may not be able to changed the caller-id translation in CCA for the new dial-peers.  I would have to look into that.

[terryszpak]

Darren,

If it works, let me know. It is a small company and they answers calls for two different companies. This might be the best solution.

[Darren DeCroock]

Tested this is CCA 3.0:

You can not change the translation from within CCA, it would have to be done using CLI if you are using a different steering digit.

I guess I would suggest using Steve's option of using another button on the phone, then everything could be done from within CCA.

Darren

[terryszpak]

Darren,

Thanks for the help. I will use Stevens solution.

Terry

[terryszpak]

Steven,

Multiple extensions would be the best way to do it. They wouldn't mind that at all.