Outgoing Dial plan on UC540

[apedder123]

I'm having trouble settng the outgoing dial plan on our UC540.

The standard Templates don't appear, so I can't select UK. I've tried using Import Template and the templates are in the correct place.

It is a fair bit of work to start again without a template, can any one help with why I can't set it - or tell me how I can convert the XML to a format I can pull into the CLI?

Thanks,

Adam

[Steven DiStefano]

There have been several cases where the CCA install for some reason doesnt add the templates, which are used by the pull down i

n ODP window.   The easy fix is to uninstall and reinstall.  Nothing of value is lost so please try this.

To see if tyhis is your issue, check here:

C:\Documents and Settings\\.configuration assistant\telephony\dialplan

You should have about 30 dial plans in there, among them 3 for the UK

I bet you your directory is empty.

[apedder123]

Not just empty - didn't exist!

I created it and copied them in and it is fine.

Reinstalling BTW didn't work - I had already done a complete reinstall of my PC (for other reasons). Must be something about my config that CCA doesn't like.

Thanks,

Adam

office 01279 810755 fax

email mailto:adam@sfax.co.uk web http://

Please log all support issues by email to

support@sfax.co.uk or call 01279 813076

Shadowfax is the trading name of Shadowfax

Technology Limited.

Registered in England, company number

2500412

Registered and Trading Office: 2a Bentfield Road, Stansted, Essex,

CM24 8HN

[Andrey Cassemiro]

Hi Sir,

Please find attached all DP to UK.

Regards.

Andrey Cassemiro.