does anyone know if it is at all possible to configure the system so that the tone that's heard when the phone is off hook is swaped with the one thats heard when 9 is dialed? client hated the default.
I just thought of something that might help. You may want to try different network locales under telephony service to see if the defaults for other countries give you a better, more likable dialtone:
UC500#conf t Enter configuration commands, one per line. End with CNTL/Z. UC500(config)#telephony-service UC500(config-telephony)#network-locale ? <0-4> network locale index 0 to 4 (0 is default) AT Austria CA Canada CH Switzerland DE Germany DK Denmark ES Spain FR France GB United Kingdom IT Italy JP Japan NL Netherlands NO Norway PT Portugal RU Russian Federation SE Sweden US United States
Make sure you reboot the phones. Also, some phone models may require a load change. You can try to use CCA to localize the system
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