Solved: Pickup-Group UC540 does not work

daniel.koestenbaumer · ‎01-05-2012

Hello!

We have a UC540 (UC540W-BRI-K9). On this we have configured following:

Incoming call -> Hunt group pilot 511 -> extensions 203, 204. If nobody picks up the call, it will be forwarded to hunt group pilot 512. After there also no one pick up the call, it will be forwarded to BACD (wish of customer..).

For the phones we have configured this:

ephone-dn 293 dual-line

no call-waiting beep

number 204 secondary xxx no-reg primary

pickup-group 1

label 204

description xxx

name xxx

call-forward busy 203

call-forward night-service 6204

call-forward noan 502 timeout 20

night-service bell

!

ephone-dn 294 dual-line

no call-waiting beep

number 203 secondary xxx no-reg primary

pickup-group 1

label 203

description xxx

name xxx

call-forward all 204

call-forward night-service 6203

call-forward noan 501 timeout 20

night-service bell

This two phones are in pickup-group nr 1. But if extension 204 rings, 203 cannot pickup via GPickUp button.

I don't know why. This two numbers are very interlaced.

Can someone help me please? We have this problem since a half year.

Thank you very much!

Regards

Daniel

Alexander Maroukian · ‎01-05-2012

Hi Daniel,

Try to pickup the call using GPickUp button and then press * (asterisk).

Best regards,

Alexander

*Please rate helpful posts.

View solution in original post

Alexander Maroukian · ‎01-05-2012

Hi Daniel,

Try to pickup the call using GPickUp button and then press * (asterisk).

Best regards,

Alexander

*Please rate helpful posts.

daniel.koestenbaumer · ‎01-08-2012

Hi Alexander,

thank you for reply. I will test it. Hope it helps

Thanks and regards,

Daniel

David Trad · ‎01-05-2012

Hi Daniel,

Curious as to how many Pickup groups you have?

Also is this a CLI configured system? I notice the no call-waiting beep settings which is not achievable with CCA 3.1.1 (Well wasn't last time I checked).

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

daniel.koestenbaumer · ‎01-08-2012

Hi David!

Glad to hear from you.

There are about 4 or 5 pickup groups. Yes, this is a CLI configured system because of some failures. (First CCA, after TAC -> CLI).

Best wishes,

Daniel

daniel.koestenbaumer · ‎01-10-2012

Hey!

I think the problem is resolved. Customer gave no reply if it helps.Hope it is a good sign.

Else I will ask again

Thank you!

Regards

Daniel