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Community Member

play Closed hours prompt without configuring AA

Hello,

I need to configure on an UC520 a prompt to play when services are closed.

On Business hours my customer doesn't want AA, want's a ACD which I've already configured.

Does anyone have a clue??

Thanks in advance

FRancisco

1 ACCEPTED SOLUTION

Accepted Solutions

Re: play Closed hours prompt without configuring AA

Maybe can help.

Same logic as in here, just substituting BACD numbers for AA extensions

https://supportforums.cisco.com/docs/DOC-14697

4 REPLIES
Cisco Employee

Re: play Closed hours prompt without configuring AA

Hi,

The only facilities that have "after hours" knowledge is CME and CUE, the B-ACD doesn't.  You could have the calls enter the system through an ephone-dn that is CFA'd tot he B-ACD, withg call-forward night-service to a second B-ACD that would handle after hours.

Community Member

Re: play Closed hours prompt without configuring AA

Thank you very much for your answer.

Is it possible to implement via CCA 3.0 ?

I don't know how to call-forword night-service to a second B-ACD.

Once more could you help me please?

Thanks in advance

FRancisco

Re: play Closed hours prompt without configuring AA

Maybe can help.

Same logic as in here, just substituting BACD numbers for AA extensions

https://supportforums.cisco.com/docs/DOC-14697

Community Member

Re: play Closed hours prompt without configuring AA

Excellent as always Steven.

You pointed the way...

Now I fully understand previous post.

Many thanks to both of you.

I hope it can help other too.

FRancisco

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