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Community Member

Problem with OM through VPN

Hello!

You said that Office Manager (version 0.07.20.00) must work through VPN, but when I tested this feature, I have a problem. This problem is the following: once the application is associated with UC and was able to read configuration, sometimes it is not at all in the network, and there are cases in which located the device associated with it, but gives error reading the configuration of users. Otherwise I have ping to everywhere (to all networks).

I tested UC540, configured with the CCA 2.2 (4), EasyVPN client and OM version 0.07.20.00.

What may be due to this problem and how I could solve it?

Svetla

Everyone's tags (3)
3 REPLIES
Cisco Employee

Re: Problem with OM through VPN

Dear Svetla;

I've escalated your issue, you should receive a reply back soon.

Regards
Alberto

Community Member

Re: Problem with OM through VPN

Hi Svetla,

I am the Product Manager for OM. Let me recreate this problem and get back to yoU ASAP.


Thanks,


Marcos

Community Member

Re: Problem with OM through VPN

Hello,

Thank you for your cooperation!  Тhink, I managed to solve the problem!

Something had happened with Unity of the UC. Suppose that was the reason why the UC couldn't read the information. After we fixed the problem with Unity and reload UC - everything is fine and I can read configuration from it.

But whether it was really causing the problem?

Best Regards,

Svetla

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