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Community Member

programmable softkeys not working on 502G/504G v7.4.3

Phones display  Redial <GAP>  Dir <GAP>

Works on 525G  v7.4.3

Phones do not appear to have "Programmable Softkey Enable" on Web interface  -this looks like another inconsistancy with the 525G

<Programmable_Softkey_Enable ua="na">Yes</Programmable_Softkey_Enable>
  <PSK_1 ua="na"> fnc=sd;ext=*88@$PROXY;vid=outboundextnum;nme=gpickup </PSK_1>
  <PSK_2 ua="na"> fnc=sd;ext=*83@$PROXY;vid=outboundextnum;nme=park </PSK_2>
  <PSK_3 ua="na"> fnc=xml;url=http://xxx.com/test.xml;nme=test </PSK_3>
  <Idle_Key_List ua="na">PSK1|1;PSK2|2;dir|3;PSK3|4;redial;lcr;</Idle_Key_List>

13 REPLIES
Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

Spotted there are 3  syslog messages

PSK1 in Idle key List is not defined

PSK2 in Idle key List is not defined

PSK3 in Idle key List is not defined

yet this works on 525

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

Any Ideas?

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

Dev is asking the following

What is “vid=outboundextnum”?

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

I copied one of the examples

I will try to find the reference

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

This was the only example of how to program a key to dial out - so I just copied it

----

SPA5XX_admin.pdf

Log in to the web administration interface.
STEP 2 Click Admin Login and advanced.
STEP 3 Click the Phone tab.
STEP 4 In the Programmable Softkeys section, under Programmable Softkey Enable,
choose yes.
To configure a speed dial script, enter the following in the PSK field:
fnc=sd;ext=extensionname@$PROXY;vid=outboundextnum;nme=name
where fnc is the function of the key (speed dial), ext (extensionname) is the
extension being dialed, vid is the extension on the calling phone from which the
outbound call is sent, and name is the name of the speed dial being configured.

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

I have taken vid=outboundextnum out

does not make any difference

525 still appears to work 502/4 buttons do not appear

So I guess you also need to add the button to the "off hook list"  if you want to specify which line to dial from

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

On page 186 of admin guide, it shows how vid is written.

for example, vid=1 means the LED assigned to the 1st extension.

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

So we now have


  Yes
  fnc=sd;ext=*88@$PROXY;vid=1;nme=gpickup
  fnc=sd;ext=*83@$PROXY;vid=1;nme=park
  fnc=xml;url=http://xxx.xxxxcom/sipura/test.py?mac=$MA;nme=test

  PSK1|1;PSK2|2;dir|3;PSK3|4;redial;lcr;

Same issue - do not appear on 502/4

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

Any Ideas on this?

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

I'll need to log this issue.  Please send the html config of the 504 vs 525 (make sure you are logged in as admin/advanced, using IE go to File/Save As and save as html) and send the 504 and 525 html page.  Dev also needs the ethereal trace of each so they can see what the difference is between 504 and 525.

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

sorry an etherreal trace of what?

the are no calls  involed , and the provsioning is SSL

I will send the configs to your proper email address, not going to post them on a public forum

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

You had mentioned that there are 3 syslog messages showing not defined for 504 but working on 525, so that's why I was asking for ethereal trace to go with the html config.  If not ethereal, then the syslog file for 504 compared with 525 then.  Please send these and the html files to my user name at cisco.com

Community Member

Re: programmable softkeys not working on 502G/504G v7.4.3

resolved:

    contents must be all lower case

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