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Community Member

Questions about autoattendant features

Can anyone answer the following about the autoattendant on the BE 3000 please:

  1. When you choose the wav file you want to use for the Open/Closed prompts, are these wav files stored on the BE3000 itself or is it uploaded from the client machine you happen to be using at the time? I would like to upload multiple wav files to the BE3k like one for standard closed hours, one with a message about being closed for Christmas, one with a message about being closed for New Year's, etc. It would be nice if I could upload all of the wavs to the device and then train a user how to change them for the appropriate occassion.
  2. Are there any plans to include some type of holiday or closed schedule feature in future releases? So I don't have to manually swap out wav files.
  3. Is there currently, or will there be in future releases a Night Switch feature?

Thanks!

2 REPLIES
Cisco Employee

Questions about autoattendant features

HI Tyler,

1. Uploaded wav files are stored on the BE3k system. AA on BE3K supports open and closed hours mode. But multiple wav files for one mode is unfortunately not supported. Hence if you upload a closed for Christmas wav file in Closed hour menu, it will overwrite the existing wav file. For Closed for new year greeting, you will have to upload a new wav file between Christmas & New year.

2. The system does not distinguish between closed for weekend and closed for holiday. It is basically whether the business  is Open or Closed. In different Menu for Open and closed hours, there is a tab to configure Business hours when the business wlll be open. If it is not configured for a day, it is assumed that the business is closed on that day.

Does that meet your requirement or are u looking for something else?

3. Night switch feature is on roadmap, but there is no committed release date yet.

Thanks

Community Member

Questions about autoattendant features

Before you run the Cisco Business Edition 3000 First Time Setup Wizard, localized greeting for auto attendant, and music on hold source audio file to a single USB flash drive. Insert the key, and then run the Cisco Business Edition 3000 First Time Setup Wizard. After you run the Cisco Business Edition 3000 First Time Setup Wizard and the server restarts, you may keep the USB flash drive inserted in the server, which allows you to perform additional tasks, such as uploading the greeting and music on hold source audio file to the Cisco Business Edition 3000 Administrative Interface.

  • •1.     When you choose the wav file you want to use for the Open/Closed prompts, are these wav files stored on the BE3000 itself or is it uploaded from the client machine you happen to be using at the time? I would like to upload multiple wav files to the BE3k like one for standard closed hours, one with a message about being closed for Christmas, one with a message about being closed for New Year's, etc. It would be nice if I could upload all of the waves to the device and then train a user how to change them for the appropriate occasion.

Chandra:  Yes, all the Wave files will be saved in the server and not on the client machine. You can upload as many Wave files as you want and use them, the way you wanted.

  • •2.     Are there any plans to include some type of holiday or closed schedule feature in future releases? So I don't have to manually swap out wav files.

Chandra: Yes, in Placid it would be available. Please see the Auto attendant futures guide for more info below.

  • •3.     Is there currently, or will there be in future releases a Night Switch feature?

Chandra: Please see the Auto attendant features guide. All these are currently available with 8.6.4 version.

Auto Attendant with Different Menus for Open and Closed Hours

This option allows you to have separate auto attendant settings for business, Open hours Menu and closed hours menu. When you select this option the following tabs are displayed:

Field descriptions for Business Hours tab

Setting

Description

Start   Time

Specify the time for each day   when you want to start auto attendant greeting. You can select the hours, in   24-hour format, from the first drop-down list and minutes from the second   drop-down list. The time can be set for each day of the week

End Time

Specify the time for each day   when the auto attendant greeting stops playing. You can select the hours, in   24-hour format, from the first drop-down list and minutes from the second   drop-down list. The time can be set for each day of the week.

Closed   All Day

Check this check box if the   office is closed on a particular day, for example, Sunday. The Start Time and   End Time drop-down lists are disabled if you check this.

Open Hours Menu and Closed Hours Menu tabs display the same fields, but these tabs allow you to specify different auto attendant settings for open and closed hours.

Field Descriptions for Open Hours menu and Close Hours menu tabs, The mentioned tabs will be used to upload the wav file and to play for the incoming calls.

Setting

Description

Audio Greeting

Displays the current audio   greeting file that is played when auto attendant is activated.

New File

To change the audio greeting,   click Browse to select a new greeting file, or click inside the text box to   select a new greeting. Cisco Business Edition 3000supports only .wav audio   file format.

Save

When you edit data in the   record, click Save to save your changes.

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