We are looking in a way to access customers systems and CCA to do remote changes without having to access the customers onsite PC with CCA software on it. Isn't there a way to have our technicians PC with CCA access the UC500 Systems to do diagnostics and program changes?
As best practice we set up the VPN into all of our clients using either the UC500, ISR routers or ASAs.
Many of our clients want to make small changes and going on site is not cost effective. CCA works great over a VPN connection. Just don't make changes to the WAN or VPN configurations as that will certainly knock you off.
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