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Community Member

Second incoming call mutes conversation

Have a UC540 with SPA525g2 telephones.  Phones, UC, and CCA are all of the latest and greatest version.  All incoming calls ring a blast group.  We have turned of call waiting tone.

If I am on my phone and a second call comes in it mutes the audio of the first call I am on so I can not hear anything the caller is saying.  It continues to do this until someone else in the group answers that call.  Any ideas on what is causing this?

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Community Member

Second incoming call mutes conversation

Hi Cass,

Is this a full mute or is this an intermittent mute? I.E it mutes the conversation in replacement of a beep??

It almost sounds like that the beeps have been removed but the system is compensating it with a temporary muting of the conversation, I do not believe that this is the intended behavior if this is the case.

Cheers,


David Trad.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *
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