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Community Member

Single Number Reach CCA Bug?

In the Single Number Reach section under Applications in CCA I am adding user's mobile numbers to utilize the feature.  I never add a number to our operator but somehow the mobile number for another user appears next to her name.  The operator is using a sidecar that monitors 6 extensions.  The user extension of x205 is showing up next to her name as 9(205).  It looks like CCA is automatically choosing button #9 from her sidecar and populating the mobile number in the single number reach field with the mobile number for the user with extension 205.  I delete the entry and change the button to 1(203) and apply but when I go back in it looks like the below example.  Can anyone explain why CCA is behaving this way?  I am using version 2.2.4

Joe Smith     1(201)     1234567

Jane Smith   1(202)     2345678

Julie Smith   9(205)     4567891

Bob Smith    1(203)     8912345

Bill Smith     1(205)     4567891

Community Member

Re: Single Number Reach CCA Bug?

This seems to be a bug in the application. Please open a case so we can track it.


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