Getting this message from setup wizard Verification from all users. Any Ideas?
Connecting to host '10.1.1.1 ' [10.1.1.1]...
Host '10.1.1.1 ' [10.1.1.1] ' IDS_RESPONDED_SUCCESSFULLY
32 bytes received in 0 msecs.
IP-Address: 10.1.1.1, User Name: RFerriera, Port: 2000
Found Router : 10.1.1.1
Invalid TAPI client username. Registration rejected. It is most likely your username and password do not match or the phone is being used by some other applications.
No other apps control phone.
Smart Call Connector Operator is on system but not on these clients.
I have seen this when more than one application is trying to TAPI connect to the same phone.
Example: An SCC Operator Console will make the TAPI connection to a bunch of phones being managed. If a toolbar is attempted to connect to one of the phones, it will fail this way (trick there would be use the SCC Server as the TAPI client connection and everything else uses it.
What is the length of the username being sent to the phone?
I believe release notes state it muct be less than 15 charachters for TAPI. Unfortunately, CCA allows you to build it beyond 15.
There is a known issue, now resolved in newer versions of CME, where the TAPI connection at the UC500 is not released. You can view the currently cunnected IP address from the "Show Ephone" command. If there is a connection, you can clear this by either reseting the phone or issuing a "reset tapi" CLI command.
Please let us know your progress.
Using commands provided but maybe in wrong sequence. EPhone showing:
ephone-7 Mac:1CDF.0F4A.E4D9 TCP socket: activeLine:0 whisperLine:0 REGIST
ERED in SCCP ver 8/8 max_streams=1 (tapi Client in ver 9/9) SPCP ver 1/1
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 res
et_sent:0 paging 0 debug:0 caps:12
IP:10.1.1.21 * 1024 SPA504G keepalive 10 max_line 4 available_line 4
button 1: cw:1 ccw:(0 0)
dn 17 number 208 CH1 IDLE CH2 IDLE
speed dial 1:211 Manhattan Office
speed dial 2:203 Steve
speed dial 3:202 Carol
Preferred Codec: g711ulaw
Lpcor Type: none Username: SAli Password: 111111
Tapi client information
Username: SAli status: REGISTERED Socket : 
Tapi Client address: IP 192.168.0.34 Port: 1555
SHowing as registered but wont release.