I am trying to get Smart CallConnector Toolbar to load on Windows7(x64) and IE9 and am not having any success (two different PC's). I am able to load the toolbar on XP IE8 without any issues. The CallConnector is loading on the Windows7 PC's because I can click on the icon and make a call. I am only having issues with the toolbars. I did notice that the reg.bat files in the smart callconnector directory were directed to the 32bit files and not the 64bit files. I fixed the bat files and re-registered the dll's but no luck. Any suggestions would be appreciated. I am sorry if this has been asked before, but I was unable to locate it.
I am no expert on the topic...but my guess is that your IE9 is a 64bit program, and the DLLs required for the toolbar are 32bit as you said. 32bit DLLs cannot be loaded into a 64bit process. Is there a way to run IE9 in 32bit?
I found out that Smart CallConnector Toolbar is not supported with IE9 at this time. It is supported with IE 6, 7 and 8. I am having issues with Outlook 2007 also, and Cisco is taking a look at it. Do you have Outlook 2007 working?
I have provided some instructions on how to work around the limitations of the Smart CallConnect Toolbar installers and get the toolbars functioning in x32 Outlook and x32 IE on x64 Windows (link below). Cisco does not seem the least bit interested in just fixing the installers.
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