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Community Member

Softkey placement

Can someone explain why the softkeys are not consistent on the telephones.  It appears that the firmware version of a phone dictates what keys are present and where they are located.

Ex:  SPA504 ver. 1.4.4 has a transfer to VM softkey.  SPA504 ver. 1.4.6 does not.  I have seen this as well on 525 phones were depending what version firmware the phone is determines where the transfer key resides.  Sometimes it up front some versions require you to press the "More" softkey to locate.

We are using the CCA 3.x to do our programming, no CLI.

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Cisco Employee

Softkey placement

Hi, Cass

Would you please move your thread to the following community, where is specially created for SMB solution, thanks.

  • Small Business Voice and Conferencing                                                           in Small Business Support Community

Rgds/Randy

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