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New Member

SPA400 and SPA9000 system. cannot use tone with automated phone system

When I call out using a cordless phone plugged into an FXS port I can seam to use the tones after the call is placed.

It makes it difficult to call company's and use there automated phone systems.

Are there any solutions for this?

3 REPLIES
New Member

Re: SPA400 and SPA9000 system. cannot use tone with automated ph

Anyone?

Cisco Employee

Re: SPA400 and SPA9000 system. cannot use tone with automated ph

Dear Sir;

I assume you have no issues with the IP phones sending DTMF digits to the same automated system. If it is only related to ths FXS port, this looks like a DTMF level issue. I would suggest you check the [FXS] settings, more detailed, the DTMF Tx Method:and set it to InBand. Then, go to [Regional] Settings, and set DTMF Playback Level:to a larger value, lets say -13. This should solve the issue.

If not, I would suggest you open a case with the support center to perform live troubleshooting.

Regards
Alberto

New Member

Re: SPA400 and SPA9000 system. cannot use tone with automated ph

Problem solved. Thank you very much.

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