The setup is 1xSPA400, 1xSPA9000 and couple of 962, 942 and WIP300.
On an inbound call all phones ring simultaneously (using a hunt group) and if no one picks up the phone for about 14 seconds, then the auto attendant picks up. AA is "thanks for calling xyz, to reach A, please dial 100, to reach B, please dial 101".
I have setup call forward on 962 (ext 100) to cell-phone (CFWD All Number) and have added the access code prior to the cellphone, i.e. 94031111111
Essentially, when external callers try to reach extension 100, the user want to to setup call fwd to cellphone instead of reaching to local voicemail.
This setup is not working, and calls dont get forwarded to cellphone. Any suggestions?
Apparently, I was given information that was a bit different.
What they really want is to "forward" all incoming POTS lines to a cellphone (not the extensions/phones).
After digging in depth, here is the version of "call forwarding" for this customer.
Customer has 4 POTS lines going into SPA400. When there is potentially a storm/weather situation, they want to forward the 4 POTS lines to a cell-phone. Not just the individual extensions (mix of 962 and 942), since the caller has to go through the AA, Hunt Group, etc.
1. Can this even be done using any one of the phones to trigger "company wide" call forwarding
2. If not via phone, can this be done through the web interface - for a non technical user (end user)
3. Can this be done remotely at all? Since we dont want the user to drive down to the office during a weather situation. Any approach?
They want to have this feature - not a show stopper, but high on the nice to have
OPTION 3: Depending on your Telco some provide call management features that can be set via a web portal. I know our ITSP (www.nexvortex.com) has a Disaster Recover feature that you can enable to do the same thing.
Option 3 is what the customer is pursuing (or investigating). They can remotely setup call fwd on their traditional PSTN POTS lines - the Telco has to provide instructions.
He asked me to investigate if it was possible with SPA, but Option 3 is what I have recommended - most easy option for the non technical user.
For some odd reason, the previous service provider (with whom the customer was not happy) had "somehow" set up call forwarding company wide (for the POTS lines) from one particular extension. Not sure how it was done (or was it done properly), and the customer does not know either. The system has been erased since then so no way for us to know the details. Anyway, I will keep looking and will post information if we succeed.
This can be used using a softkey on the SPA and a combination of phone number and digits that the service provider recieves and triggers something on thier system to enable the feature which in this case is the forwarding.
Configure Multicast Paging on the Cisco IP Phone 7800 Series or 8800 Series Multiplatform Phone
The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones provide voice communication over an Internet Protocol (IP) network...
Add Call Park on a Cisco 7800 or 8800 Series Multiplatform Phone Key Expansion Module
Call park allows the user of the phone to put an incoming call on hold so that the call can be retrieved on another phone. A call is park...