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Community Member

SPA500S connected to SPA504G

I have a few SPA504G's with 1 SPA500S sidecar attached. None of the buttons work or light up. I'm not sure it even has power. I don't see any settings on the phone to configure the side car and nothing in the web interface of the phone.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps10499/data_sheet_c78-548281.html

Indicates that power is provided by the SPA504G.

Any ideas where to start looking?

ephone  14

device-security-mode none

video

mac-address 30E4.DB81.2222

ephone-template 16

max-calls-per-button 2

paging-dn 34

mtp

type 504G

button  1:14 6m11 7m12 8m13

button  9m15 10m19 11m20 12m21

button  13m22

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Community Member

SPA500S connected to SPA504G

Got it.

ephone 14

device-security-mode none

video

mac-address 30E4.DB81.2222

ephone-template 16

max-calls-per-button 2

paging-dn 34

mtp

type 504G addon 1 500S

button 1:14 6m11 7m12 8m13

button 9m15 10m19 11m20 12m21

button 13m22

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