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SPA502 and 504 - Queue can't hear caller

Hi All,

We are using SPA502 and 504s with 4PSAs VOIPNow and have a problem with calls coming in on queues.

If the software version on the SPA50x > 7.4.6 when a call comes in on a queue the person answering the call can't hear the caller for approximately 8 seconds, the caller can hear them throughout. This problem does not manifest itself on a normal extension call.

On 7.4.6 and before it is fine, this wasn't a problem as up until now we were just running with the 7.4.6 but now we have users who want to use the SPA500DS, i.e. we need to use a newer firmware.

For reference the problem does not exhibit itself with an SPA525G2 with any firmware version.

Any help would be much appreciated.

Regards... Ben

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Community Member

SPA502 and 504 - Queue can't hear caller

Please contact our support over the phone, this is going to require more information to be worked on.  Thank you.

Contact info link is

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

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